Unfortunately after production has commenced we are unable to refund your order. If your order is for non-personalised products we are able to cancel your order if your items are yet to be shipped.
Returns & Exchanges
We are unfortunately unable to provide a refund or exchange if there is a mistake on your behalf, so please make sure you check the spelling and details carefully, including names and dates.
We do our best to pack items carefully, ensuring very few breakages, however in the very unlikely event that your item is damaged in transit please send through a photo of the damaged product and order details so we can discuss this further with you.
Please note as most products are personalised, we are unable to offer refunds once the production process has commenced unless the mistake was an error on our part. For non-personalised products, if the item is not as described or doesn’t meet the purpose it is intended for we will gladly offer a refund or exchange,
- You can return your item to us at: Lisa’s Crafty Life lot 13 Tudor street, Wagin w.a 6315 Please include your name and order number with the item. We are unable to cover the cost of any return shipping.
- Once we have received the item we will process the refund the next business day onto your original payment method. Please allow approx. 5 business days for the amount to show up on your card/account.
- You have 10 days from the date of purchase to initiate a return/exchange.
If you are for any reason unhappy with your purchase please email (firstname.lastname@example.org) and we will do our very best to resolve any issues.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return and why. We will respond quickly with instructions for how to return items from your order.
We ship to Australia only using Australia post as our courier.